Guest Service Manager at HOTEL EATONTOWN LLC

Eatontown, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

21.0

Posted On

29 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Operations, Guest Satisfaction, Staff Management, Training, Scheduling, Cash Handling, Room Reservations, Communication, Organization, Multi-Tasking, Attention to Detail, Property Management Systems, Decision Making, Mathematics, Flexibility

Industry

Hospitality

Description

Description The Sheraton Hotel of Eatontown is seeking a highly motivated candidate for the position of Guest Service Manager to join our award-winning team. The Sheraton Hotel of Eatontown is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family-owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience. The role of Guest Service Manager is responsible for the Front Desk operations, staff, and guests. This position works closely with all department heads to achieve desired revenue, exceed guest satisfaction, and maintain a high level of service. As the Guest Service Manager, you should have a strong knowledge of the brand you represent, the hotel, and the management company, Hotels Unlimited. Responsibilities include: · To oversee hiring, training, scheduling, employee issues, and terminations, including the development and motivation of personnel skills of Front Desk employees. · Implement front office policies and procedures · Monitor guest satisfaction and ensure all guests have a positive experience · Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches · Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers · Manage room reservations, availability, and guests Check-Ins/Outs · Handles all guests request, makes changes as necessary · Must be able to handle multiple responsibilities in a fast-paced environment Compensation and Benefits include: · This position offers a starting rate that ranges from $19 to $21 per hour depending on qualifications and experience. · Full time employees will have the opportunity to earn paid time-off and join the company's health, dental, vision, and retirement plans (once qualified). Requirements Job Qualifications & Skills · 1 to 2 years of front desk or hospitality experience, with 1 year in a supervisory role · Superb written and verbal communication skills · Excellent organization and multi-tasking abilities · Judgment and decision making · Strong knowledge of MS office programs · Experience with property management systems is a plus · Mathematics and reading comprehension · Strong attention to detail · Ability to stand for long periods of time · Proficiency in property management systems (PMS) preferred · Flexibility to work weekends, holidays, and varied shifts

Responsibilities

The Guest Service Manager oversees Front Desk operations, ensuring staff performance and guest satisfaction. This role involves managing daily paperwork, room reservations, and guest requests in a fast-paced environment.