At Park Centraal Amsterdam, we aim to deliver the best hospitality experience that goes above and beyond. To make this happen, we are looking for you! As our Guest Service Manager, you will be responsible for the day-to-day operations and managing the team in all aspects of the Front Office and work along with them. With your sparkling personality and your hands-on mentality, you provide the ultimate experience for our guests and your team.

WHAT WE DO AND ARE PROUD OF

With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe’s most inspiring neighbourhoods. It’s in our DNA to be creative, ambitious, surprising and to provide heartfelt service.

• Together with your team, you will ensure our guests will have the most heartfelt service;
• You will supervise the team of Front Office Agents and trainees; create a work environment that focusses on personal development, on encouraging and empowering each other and being successful by making others “shine”
• You will be working closely with the housekeeping, maintenance and F&B department;
• Welcoming and guiding guests, conference guests and group leaders;
• Assist the daily operations on different departments;
• Overseeing “Health and Safety” procedures & coordination of crises;
• Handling complaints according to procedure.