Guest Service Manager at Radisson Hotel Group

Lusaka, Lusaka Province, Zambia -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Supervision, Leadership, Patience, Empathy, Problem-Solving, Communication, Teamwork, Attention To Detail, Service Delivery

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Blu Hotel Lusaka to Make Every Moment Matter! where our guests can relax and enjoy the experience! We are currently seeking a Guest Service Manager to join our vibrant team. At Radisson Blu Hotel Lusaka, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. As the Guest Service Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team. Our Guest Service Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level You will exude patience, empathy and have the personality to host the show As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department Qualifications Flexibility and a positive, Yes I Can! Attitude An eye for detail Is a creative problem-solver Passionate about creating extraordinary service Ability to work as part of a team to ensure guest satisfaction Strong verbal communication skills Likes having fun at work Experience in a similar position is beneficial but not essential Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Hotel Name: Radisson Blu Lusaka

Responsibilities

The Guest Service Manager will supervise the front office team, leading by example to ensure all aspects of the guest journey and experience are delivered to the highest standard. This role involves proactively ensuring guest satisfaction and the smooth operation of the front office department.