The Sandman Hotel Group UK opened the 218-bedroom Sandman Signature Hotel Aberdeen in August 2018 and it has quickly established itself as one of Aberdeen’s finest 4-star properties.
We now have an exciting opportunity for a Guest Service Manager to act as the Hotel’s front line in welcoming our guests. Working alongside our existing Guest Service Managers (also known as shift leaders or duty managers), you will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is required for this role and those with knowledge of Opera PMS will be at an advantage. A sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

Key responsibilities of the role include:

• Lead the reception shift from the front.
• Welcome and check in/out of guests.
• Take responsibility Cash handling and processing credit card transactions.
• Handling telephone and email enquiries in a timely and professional manner.
• Taking and processing reservations though our Property Management System.
• Providing information to guests about the hotel and local area.
• Creating a warm and welcoming environment for our guests.
• Upselling ancillary hotel services.
• Liaising with all hotel departments as required.
• To anticipate and address guest’s service needs.
• Any additional tasks assigned by management.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

• Lead the reception shift from the front.
• Welcome and check in/out of guests.
• Take responsibility Cash handling and processing credit card transactions.
• Handling telephone and email enquiries in a timely and professional manner.
• Taking and processing reservations though our Property Management System.
• Providing information to guests about the hotel and local area.
• Creating a warm and welcoming environment for our guests.
• Upselling ancillary hotel services.
• Liaising with all hotel departments as required.
• To anticipate and address guest’s service needs.
• Any additional tasks assigned by management