JOIN OUR TEAM AS GUEST SERVICE MANAGER AT THE QUAYS HOTEL SHEFFIELD

Are you passionate about delivering exceptional guest experiences? Do you have a knack for leadership and problem-solving? If so, we have the perfect opportunity for you at The Quays Hotel Sheffield as a Guest Service Manager.

ABOUT US:

Owned and operated by The Sandman Hotel Group, at The Quays Hotel Sheffield we are dedicated to providing our guests with memorable stays and unparalleled hospitality. Our hotel is known for its modern comfort, elegant design, outstanding leisure facilities and convenient location. We take pride in creating a welcoming atmosphere that reflects the spirit of our property.

Qualifications:

• Previous experience in a supervisory or managerial role within the hospitality industry is preferred
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities and the capacity to handle challenging situations with grace
• Customer-focused mindset with a commitment to delivering outstanding guest experiences
• Proficiency in hotel management software and Microsoft Office Suite, preferred
• Flexibility to work shifts, including weekends and holidays
• A diploma or degree in hospitality management or a related field is a plu

• Supervise and lead the front desk to ensure seamless check-in/out processes, accurate information, and attentive service
• Handle guest inquiries, concerns, and special requests promptly and professionally
• Oversee daily operations ensuring smooth co-ordination among different departments
• Train, mentor, and motivate staff to uphold our service standards and create a positive work environment
• Collaborate with other departments to ensure guest needs are met and exceeded
• Assist in managing reservations, room assignments, and room inventory
• Maintain a strong knowledge of hotel services, amenities, and local attractions to provide accurate recommendations to guests
• Address and resolve any guest issues or complaints effectively and efficiently
• Ensure compliance with hotel policies, procedures, and safety standards

Qualifications:

• Previous experience in a supervisory or managerial role within the hospitality industry is preferred
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities and the capacity to handle challenging situations with grace
• Customer-focused mindset with a commitment to delivering outstanding guest experiences
• Proficiency in hotel management software and Microsoft Office Suite, preferred
• Flexibility to work shifts, including weekends and holidays
• A diploma or degree in hospitality management or a related field is a plus