REQUIREMENTS:

• Diploma or Bachelor’s Degree in Hospitality Management preferred
• Minimum 2 years’ experience in a similar role in a reputable hotel or serviced residence
• Strong communication skills, both written and verbal, with the ability to connect with diverse guests
• Excellent customer service orientation and problem-solving ability
• Organized, proactive, and resourceful with high attention to detail
• Able to multitask effectively in a dynamic environment
• Willingness to work rotating shifts including weekends, nights, and public holiday

• Manage guest check-ins, check-outs, inquiries, and special requests with efficiency and care
• Provide exceptional customer service and resolve guest concerns or complaints promptly
• Maintain a professional and welcoming front desk and lobby environment
• Coordinate with departments including Housekeeping, Security, Engineering, F&B, Sales, and Wellness to fulfill guest needs
• Work with the sales and reservations team to ensure accurate booking and guest information
• Conduct room and facilities viewings when sales staff are unavailable, especially on weekends and public holidays, and ensure guest handover to sales for follow-up
• Enforce cleanliness and organization of the front desk and surrounding areas
• Support the implementation of safety and emergency protocols as needed
• Ensure compliance with all hotel SOPs, policies, and local regulations
• Submit required forms or guest records to relevant government authorities (e.g., for foreign guests) in a timely manner
• Assist with other duties or ad-hoc tasks as assigned by the management