Guest Service Officer at Cover Projects Pte ltd
Singapore, , Singapore -
Full Time


Start Date

Immediate

Expiry Date

26 Sep, 25

Salary

2800.0

Posted On

27 Jun, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Hospitality Management, Service Orientation, Communication Skills

Industry

Hospitality

Description

REQUIREMENTS:

  • Diploma or Bachelor’s Degree in Hospitality Management preferred
  • Minimum 2 years’ experience in a similar role in a reputable hotel or serviced residence
  • Strong communication skills, both written and verbal, with the ability to connect with diverse guests
  • Excellent customer service orientation and problem-solving ability
  • Organized, proactive, and resourceful with high attention to detail
  • Able to multitask effectively in a dynamic environment
  • Willingness to work rotating shifts including weekends, nights, and public holiday
Responsibilities
  • Manage guest check-ins, check-outs, inquiries, and special requests with efficiency and care
  • Provide exceptional customer service and resolve guest concerns or complaints promptly
  • Maintain a professional and welcoming front desk and lobby environment
  • Coordinate with departments including Housekeeping, Security, Engineering, F&B, Sales, and Wellness to fulfill guest needs
  • Work with the sales and reservations team to ensure accurate booking and guest information
  • Conduct room and facilities viewings when sales staff are unavailable, especially on weekends and public holidays, and ensure guest handover to sales for follow-up
  • Enforce cleanliness and organization of the front desk and surrounding areas
  • Support the implementation of safety and emergency protocols as needed
  • Ensure compliance with all hotel SOPs, policies, and local regulations
  • Submit required forms or guest records to relevant government authorities (e.g., for foreign guests) in a timely manner
  • Assist with other duties or ad-hoc tasks as assigned by the management
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