Guest Service Officer

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

PREFERRED QUALIFICATIONS SKILLS:

• Minimum 2 (two) years of experience in the same field at a 5-star hotel or guest-facing luxury environment is preferred.
• Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.
• Excellent communication and organization skills; reading, writing, and oral proficiency in the English and Russian language. Knowledge of other foreign languages is a plus.
• Ability to work under pressure in a fast-paced environment.
• Flexible schedule with the ability to work all types of shifts, weekends and holidays.
• Strong computer skills, including a knowledge of Opera.

• Handle Checks in guest in an efficient and friendly manner.
• Have thorough product knowledge to assist guest at all times.
• Handle checks out guest at end of stay and a scertains guest satisfaction.
• Handles all guest interactions with the highest level of hospitality and professionalism.
• The ability to ensure adherence to all credit cards procedures in the Front Desk.
• The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. It includes Golden, Opera, FS Chat and phone system.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff .
• The ability to handle hotel emergency procedures and situations with maturity and professionalism.
• Works harmoniously and professionally with co-workers and supervisors.
• The ability to interpret all departmental policies, procedures and standards