Guest Service Officer - Front Office at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Telephone Etiquette, Check-in Procedures, Check-out Procedures, Complaint Resolution, Cash Handling, Fidelio Management System, Room Key Management, Team Collaboration, Upselling, VIP Awareness, Logbook Management, Event Promotion, Flexibility, Morale Maintenance, Privacy Respect

Industry

Hospitality

Description

Company Description Sofitel Al Hamra Beach Resort Job Description To be an Heartist of the Front Office and of the hotel, in and outside the work place. To always keep the working area clean and well maintained. To properly use the telephone etiquette as per Sofitel standards. To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures. To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service. To personally greet and escort the guests rather than pointing out directions. To respect the privacy of the guests and the confidentiality of the information. To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. To call the supervisor or manager for advice in serious cases or if an approval is required. To share daily activity highlights with the supervisor and manager including internal and external guest opportunities. To be aware of and to report all guest comments or complaints. To be aware of all VIPs visiting or staying in the hotel. To do a proper cashier closer and to ensure a complete handover between the shifts. To be aware of forged currency and travelers checks and to respect all the financial and audit procedures. To check the departure lists and to ensure check-out times are respected. To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups. To strictly respect the room keys and section keys handover procedures. To daily follow the checklists. To daily read the F/O logbook, to update it and to sign it. To be aware of all hotel facilities operating timing and to promote the internal activities and events. To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise. To be updated with the latest administrative, organizational, operational or other changes and news. To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity. To promote the Accor loyalty programs. To maintain an atmosphere of high morale and a happy working relationship among the team. To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department. To carry out any other reasonable duties as assigned by the Front Office Supervisor and the Assistant Front Office Manager.

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Responsibilities

The Guest Service Officer is responsible for providing exceptional service to guests during check-in and check-out, managing inquiries, and resolving complaints. They must maintain a clean working area, promote hotel facilities, and ensure guest privacy and satisfaction.