JOB DESCRIPTION

The Guest Service Officer is responsible for delivering exceptional guest experiences from arrival to departure. The role requires handling guest check-in/check-out, managing reservations, addressing guest inquiries and concerns, and ensuring smooth coordination with other departments. The Guest Service Officer acts as the first point of contact for guests, providing a warm welcome and professional service in line with the hotel’s standards.

QUALIFICATIONS & SKILLS:

• Diploma/Degree in Hospitality Management or equivalent.
• Minimum 1–2 years of experience in Front Office/Guest Services (preferably in a 4-star or 5-star hotel).
• Proficiency in hotel PMS (Opera or similar).
• Strong communication and interpersonal skills.
• Fluent in English (additional languages are an advantage).
• Customer-focused with problem-solving abilities.
• Presentable, professional, and well-groomed at all times.

Please refer the Job description for details