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Guest Service Officer (Ref: 2600004J) at MTR Corporation

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Concierge Services, Hospitality, Property Management, Aviation Industry, Software Applications, Shift Work

Industry

Rail Transportation

Description

Responsibilities Deliver upmarket hotel-like services to tenants and visitors of Grade A office building with provision of one-stop service at the concierge Visit tenants regularly to solicit views for continuous enhancements in customer services Requirements Grade E / Level 2 / “Attained” or above in 5 subjects of HKCEE / HKDSE or equivalent, including English and Chinese Languages A minimum of 2 years’ experience, preferably gained in hospitality / property / aviation industry Good command of both written and spoken English and Chinese, preferably with proficiency in other languages Pleasant personality with excellent interpersonal and customer services skills Hands-on experience in various software applications Remarks Required to wear uniform and perform shift duties on irregular patterns of hours Fresh graduates with potential will also be considered The above position offers a Joining Bonus of $12,000, subject to the terms and conditions of the relevant programme Applications You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 19 March 2026. For other job openings, please visit MTR Corporation's website for more details. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

Responsibilities

The role involves delivering high-end, hotel-like services to tenants and visitors of a Grade A office building, primarily through one-stop service provision at the concierge desk. Regular visits to tenants are required to gather feedback for continuous enhancement of customer services.