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Guest Service Officer (Serviced Residences Cluster) at Far East Organization
, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Communication Skills, Cashiering, Problem Solving, Customer Relations, Hospitality, Emergency Procedures, Professional Appearance, Teamwork, Attention to Detail

Industry

Real Estate

Description
Responsibilities Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries. Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings. Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures. Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude. Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required. Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use. Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication. Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard. Perform any other duties assigned by supervisors, carrying them out diligently and professionally. Requirements O-Level or equivalent Willing to work rotating shifts, weekends and Public Holidays Positive attitude with outgoing personality and good communication skills Experience in hospitality and knowledge of HMS will be advantageous
Responsibilities
The Guest Service Officer is responsible for providing courteous services to guests, handling complaints, and ensuring guest satisfaction. They must maintain good guest relations and adhere to standard policies and procedures.