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Guest Service Officer - Telecommunication at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecommunications, Guest Relations, Call Management, Hospitality Service, Communication Skills, Occupancy Management, Safety Procedures, English Fluency

Industry

Hospitality

Description

Company Description Sofitel Dubai Downtown French luxury and local cuisine in the world's most exciting city Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom. Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. Its 31 floors of artfully designed rooms and suites in addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf. Job Description You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive! Effectively manage all calls to the hotel as per the company's Brand Standards Consistently offer exceptional, friendly, and engaging service To be constantly aware of the room situation and to strive to obtain maximum occupancy To attend to the hotel guests in all communication from inside and outside the hotel To be aware of the hotel's security, fire, and safety procedures Qualifications Diploma or degree in vocational hospitality or Room Division 2 to 5 years' experience, depending on education and career background Languages: fluent in English and a 2nd language would be a plus Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage all incoming and outgoing hotel communications according to brand standards to ensure an exceptional guest experience. Monitor room availability to help maximize hotel occupancy while adhering to security and safety protocols.