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Guest Service Phone Agent at Avion Hospitality Employee Services LLC
Kansas City, Missouri, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Multitasking, Problem-Solving, Attention to Detail, Reservation Management, Conflict Resolution, Coordination, Hotel Services Knowledge, Flexibility, Guest Satisfaction, Promotions Knowledge, Local Area Knowledge, Housekeeping Coordination, Maintenance Coordination

Industry

Hospitality

Description
Description The Guest Service Phone Agent is responsible for managing guest interactions via phone, handling inquiries, processing reservations, and addressing guest requests. This position involves providing detailed information about the hotel’s services and amenities while efficiently resolving any issues or concerns. The role supports guest satisfaction by coordinating with other departments and ensuring all guest needs are met. Job Duties & Functions: Answer inbound guest calls promptly and professionally. Assist guests with room reservations, changes, and cancellations. Provide information about hotel services, amenities, and local area attractions. Address and resolve guest concerns or escalate issues to the appropriate department when necessary. Coordinate guest requests such as room service, housekeeping, and maintenance. Promote hotel promotions, packages, and loyalty programs. Work closely with other hotel departments to ensure guest requests are fulfilled. Education & Experience: High school diploma or equivalent required. Previous experience in customer service or hospitality is preferred. Excellent verbal communication and customer service skills. Ability to multitask and handle high call volumes in a fast-paced environment. Problem-solving abilities and strong attention to detail. Flexibility to work various shifts, including nights, weekends, and holidays.
Responsibilities
The Guest Service Phone Agent is responsible for managing guest interactions via phone, handling inquiries, processing reservations, and addressing guest requests. This role supports guest satisfaction by coordinating with other departments and ensuring all guest needs are met.