Holiday Inn Express Dublin City Centre has an exciting opportunity for an enthusiastic and passionate Guest Service Agent to join our team reporting to the Guest Service Manager. The Guest Service Agent is responsible for Checking in/out Guests on the Front Office Desk, Providing Excellent Guest Satisfaction answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department.

Main Duties:

• To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged
• To fully ensure that any discrepancies are resolved or reported
• To ensure the security of the Hotel to the standard set by the Hotel
• Checks billing instructions and guest credit for compliance with hotel credit policy and minimises room rebates.
• To ensure all guest requests are met promptly and efficiently
• To action/deal with any complaints/queries expressed by guests, informing the Guest Service Manager, asking for assistance when necessary

We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service.

Preferred skills:

• articulate and communicative
• numerate
• good interpersonal skills
• organised and systematic
• concerned with quality of product and service
• computer literate
• team worker
• EAP program

If you are interested in the role of Guest Service Agent, please send us a copy of your CV and Covering Letter by clicking the Apply tab.
Job Type: Full-time

Benefits:

• Employee assistance program

Work Location: In perso

• To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged
• To fully ensure that any discrepancies are resolved or reported
• To ensure the security of the Hotel to the standard set by the Hotel
• Checks billing instructions and guest credit for compliance with hotel credit policy and minimises room rebates.
• To ensure all guest requests are met promptly and efficiently
• To action/deal with any complaints/queries expressed by guests, informing the Guest Service Manager, asking for assistance when necessar