Guest Service Receptionist

at  Sandman Hotel Group

Join Our Team as a Guest Service Receptionist at Sandman Signature Newcastle Hotel!
Are you passionate about creating exceptional guest experiences? Do you have a friendly and welcoming personality that puts guests at ease? If so, we have an exciting opportunity for you to be a part of the guest service team at Sandman Signature Newcastle Hotel.

ABOUT US:

At Sandman Signature Newcastle Hotel, we are committed to providing our guests with a warm and memorable stay. Our hotel is renowned for its contemporary comfort, stylish design, and convenient location. We pride ourselves on delivering a welcoming atmosphere that captures the spirit of Newcastle.
Position: Guest Service Receptionist, (Casual Part-Time subject to business needs)

QUALIFICATIONS:

• Previous experience in customer service or hospitality is preferred but not essential; a friendly and welcoming attitude is a must!
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Enthusiastic and proactive approach to problem-solving.
• Customer-focused mindset with a genuine passion for creating memorable guest experiences.
• Proficiency in using computer systems and software for check-in/out procedures.
• Flexibility to work shifts, including evenings, weekends, and holidays.
  We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

• Welcome guests with a friendly and professional demeanor, creating a positive first impression.
• Check-in and check-out guests efficiently, ensuring accurate information and a seamless experience.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Assist guests in navigating the hotel’s facilities and services, providing recommendations for local attractions and dining.
• Process reservations and room assignments with attention to detail and guest preferences.
• Coordinate with other hotel departments to fulfill guest requests and enhance their stay.
• Maintain a neat and organized front desk area, ensuring all guest information is confidential and secure.
• Demonstrate a customer-centric attitude, going above and beyond to exceed guest expectations.
• Collaborate with the team to ensure a smooth and efficient flow of operations.
• Uphold the highest standards of guest service, ensuring every guest feels valued and appreciated.