Guest Service Rep at Dreamscape Hospitality

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Check-in, Check-out, Reservations, Inquiries, Communication, Interpersonal Skills, Multitasking, Fast-Paced Environment, Computer Skills, Reservation Software, Concierge Services, Billing, Payment Processing, Hospitality Standards

Industry

Hospitality

Description

Description Guest Service Agent - 402110 Job Summary: The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities: Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel’s standards of quality and hospitality at all times. Requirements Qualifications: High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays. Physical Requirements: Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to [X] pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work Environment: This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. Equal Employment Opportunity: Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Responsibilities

The Guest Service Agent is primarily responsible for delivering exceptional customer service by managing guest check-ins and check-outs, handling reservations, and addressing all guest inquiries and needs. This includes providing information about hotel services and acting as a concierge for local recommendations.