Guest Service Rep/Innkeeper at TKO EMPLOYMENT SERVICES DELAWARE LLC

Weisenberg Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

20.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Communication, Organizational Skills, Time Management, Multitasking, Reservation Systems, Basic Accounting, Hospitality Management, Problem Solving, Team Oversight, Health Compliance, Inventory Management, Guest Relations, Food Coordination, Maintenance Coordination

Industry

Hospitality

Description

Job Details Job Location: Glasbern Inn - Fogleville, PA 18051 Salary Range: $19.00 - $20.00 Hourly Position Summary We are seeking a dynamic and experienced Innkeeper to join our team and oversee the front desk and guest services operations of our hotel. The Innkeeper will be responsible for overseeing the operating functions of guest service agents, and breakfast/dinner team, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment. Previous hotel front desk experience is preferred. The Innkeeper is responsible for the overall daily operation of the front desk, restaurant hosting, ensuring exceptional guest experiences while maintaining the property’s standards & culture. This role combines hospitality leadership, guest services, staff oversight, and property management in a hands-on environment. Key Responsibilities Guest Experience & Front-of-House Greet guests warmly and ensure a personalized, welcoming experience Handle reservations, check-ins, check-outs, and guest inquiries Resolve guest concerns promptly and professionally Maintain high standards of service, cleanliness, and presentation Oversee breakfast service and/or food & beverage coordination (if applicable) Operations & Administration Manage daily operations of the inn, as designated by the rooms manager. Maintain reservation systems, guest records, and billing Monitor inventory and order supplies as needed Ensure compliance with health, safety, and local regulations Prepare daily, weekly, and monthly operational reports Inspect guest rooms and public areas for cleanliness and maintenance Coordinate with maintenance and vendors for repairs and upkeep Oversee seasonal property needs and special projects Protect the physical assets of the inn Other duties as assigned Team Member Benefits: Medical, Dental and Vision -Full Time Employer Paid Life Insurance -Full Time Other Supplemental Benefits -Full Time Employer Matched 401K - Full Time Hotel Room Discounts across multiple brands - Full Time Enhanced paid vacation, sick time and holiday pay - Full Time Qualifications Qualifications Proven hospitality, hotel, or inn management experience Strong customer service and interpersonal skills Physical & Work Requirements Ability to stand, walk, and lift up to [XX] lbs Availability for early mornings, evenings, and weekends Live-in or on-site presence may be required Excellent organizational and time-management abilities Ability to multitask in a fast-paced, guest-facing environment Leadership experience with a hands-on management style Proficiency with reservation systems and basic accounting tools Flexibility to work weekends, holidays, and on-call hours Minimum of 2 years of experience as a guest services team member or in a leadership role in the hospitality industry Strong leadership and communication skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and property management systems Flexibility to work evenings, weekends, and holidays as needed Job descriptions and responsibilities are subject to change depending on business needs.

Responsibilities

The Innkeeper oversees the front desk and guest services operations, ensuring exceptional guest experiences and maintaining property standards. Responsibilities include managing daily operations, handling guest inquiries, and coordinating with staff and vendors.