JOB OVERVIEW

We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience throughout their stay. Your responsibilities will include managing front desk operations, handling guest inquiries, and maintaining a welcoming atmosphere in our hotel.

REQUIREMENTS

• Previous experience in hospitality or customer service is preferred.
• Strong phone etiquette skills to communicate effectively with guests over the phone.
• Familiarity with front desk operations in a hotel environment is a plus.
• Excellent interpersonal skills with a focus on guest services.
• Ability to work flexible hours, including weekends and holidays as needed.
• Multilingual or bilingual abilities are highly desirable to assist diverse clientele.
• Proficiency in using phone systems and basic computer applications.
• A positive attitude, strong work ethic, and commitment to providing outstanding service.
  Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
  Job Types: Part-time, Seasonal
  Contract length: 5 months
  Pay: $19.29-$20.24 per hour
  Expected hours: No more than 40 per week

Benefits:

• On-site parking
• Store discount

Flexible language requirement:

• English not required
• French not required

Work Location: In person
Expected start date: 2025-05-0

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out procedures efficiently and accurately.
• Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
• Handle reservations and modifications through phone systems and online platforms.
• Address guest complaints or concerns promptly, ensuring satisfaction.
• Maintain front desk appearance and ensure all necessary supplies are stocked.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
• Assist in processing payments and maintaining accurate records of transactions.
• Promote hotel services and amenities to enhance the guest experience.