Must be able to work 3p - 11p****
Responsibilities: - Greet and welcome guests in a friendly and professional manner - Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes - Answer phone calls and provide information about hotel services, amenities, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist guests with luggage, transportation arrangements, and other concierge services - Process payments and maintain accurate records of guest accounts - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Requirements: - Previous experience in a customer service role, preferably in the hospitality industry - Strong communication skills, both verbal and written - Proficiency in phone systems and excellent phone etiquette - language skills (if applicable to the location) - management systems is a plus - Ability to handle difficult situations with patience and professionalism - Strong attention to detail and organizational skills Please note that this job description is not exhaustive and additional duties may be assigned as needed.

SUMMARY

As a Guest Service Representative, you will be the first point of contact for our guests, responsible for delivering outstanding customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and front desk operations will be essential in managing guest inquiries and reservations. With a focus on effective communication and phone etiquette, you will handle multi-line phone systems and assist with guest relations. Your bilingual abilities and hotel management experience will enhance our service offerings, making you a vital part of our team dedicated to guest satisfaction and a memorable stay.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work Location: In perso

Please refer the Job description for details