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GUEST SERVICE REPRESENTATIVE at DIMENSION MASTER

Santa Ana, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

18.5

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Check-in, Check-out, Reservations, Payment Processing, Multitasking, Organization, Professional Presence, Hotel Systems Operation

Industry

Hospitality

Description

Job DetailsJob Location: Santa Ana, CA 92707Position Type: Part TimeSalary Range: $18.00 - $18.50 HourlyJob Shift: SwingYou are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading. The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience. What You Will Be Doing • Greet guests and provide friendly, helpful service • Assist with check ins, check outs, room assignments, and reservations • Answer guest questions and resolve issues promptly • Operate the front desk system and process payments • Communicate with housekeeping and other departments • Maintain the front desk area in a clean and organized manner • Handle guest requests and escalate concerns when needed • Provide local information and general hotel assistance Why You Will Love It Here • Supportive team environment • Opportunities to grow in front desk and hotel operations • A role where you meet new people and make a daily impact Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now. EOE QualificationsWhat Makes You You • Strong customer service and communication skills • Friendly, positive, and professional presence • Comfortable using computers and hotel systems • Dependable, organized, and able to multitask • Prior hotel or customer service experience is helpful but not required • Flexible to work any shifts including holidays and weekends

Responsibilities

The Guest Service Representative assists guests with essential front desk functions including check-ins, check-outs, reservations, and addressing daily service needs to ensure smooth operations. This role involves greeting guests, resolving issues promptly, operating the front desk system, and maintaining a clean work area.