Guest Service Representative - evenings at Tricoci University

Glendale Heights, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

16.2

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Organizational Skills, Multitasking, Microsoft Office Suite, CRM Software, Positive Attitude

Industry

Higher Education

Description

Join Our Evening Team as a Guest Service Representative at Tricoci University! About Tricoci University: Tricoci University of Beauty Culture is dedicated to excellence in beauty education, providing students with the tools and knowledge to succeed in their careers. Our mission is to foster a welcoming environment that enhances the learning experience for students and delivers outstanding service to our guests. Position Overview: As an Evening Guest Service Representative, you will be the voice of Tricoci University during evening hours. Your role is crucial in ensuring a positive experience for all visitors and students. You will provide exceptional customer service and create a warm, inviting atmosphere that reflects our commitment to excellence. Key Responsibilities: Greet guests and students with a friendly demeanor as they arrive or contact us. Handle phone calls and inquiries promptly, providing detailed information about our programs and services. Schedule and confirm appointments for beauty services and educational tours. Maintain accurate records and detailed documentation of guest interactions. Resolve guest concerns and feedback in a professional and timely manner. Collaborate with staff to ensure a smooth operation and a high level of guest satisfaction. Assist with various administrative tasks to support evening operations. Why Work With Us? Be part of a reputable institution dedicated to beauty education and student success. Enjoy a collaborative and supportive work environment focused on teamwork. Opportunities for personal growth and professional development. Flexible evening hours that accommodate work-life balance. Access to employee discounts on beauty services and products. Qualifications: High school diploma or equivalent; additional education in hospitality or customer service is preferred. Previous experience in customer service or guest relations is highly desirable. Strong communication and interpersonal skills to connect with a diverse clientele. Excellent organizational skills with the ability to multitask effectively. Proficiency in Microsoft Office Suite; familiarity with CRM software is a plus. A positive attitude and a strong commitment to delivering exceptional customer service. Monday through Friday 5:00-10:00pm cst. Generous Paid Time Off 401K Plan Access to Continuing Education Units (CEU) Classes Complimentary Services at our Student Clinic Product Discounts Opportunities for Career Advancement A Rewarding and Dynamic Work Environment In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Job Description may be written with the assistance AI

Responsibilities

As an Evening Guest Service Representative, you will greet guests and students, handle inquiries, and schedule appointments. Your role is essential in ensuring a positive experience for all visitors and students.