JOB SUMMARY

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Guest Service Agent will assist with check-ins, check-outs, and guest inquiries while maintaining a welcoming environment.

SKILLS

• Strong background in hospitality management or hotel management preferred.
• Excellent customer service skills with a focus on guest satisfaction.
• Experience in front desk operations within a hotel or resort setting is advantageous.
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Proficient in phone etiquette and managing multi-line phone systems.
• Knowledge of night audit procedures is a plus.
• Strong interpersonal skills with the ability to build rapport with guests quickly.
• Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
• A passion for providing exceptional guest services in a fast-paced environment.
  Job Types: Full-time, Part-time
  Pay: $13.00 - $13.25 per hour

Benefits:

• Employee discount

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage front desk operations including check-in and check-out processes.
• Respond promptly to guest inquiries and requests, ensuring satisfaction.
• Handle reservations and cancellations efficiently using multi-line phone systems.
• Conduct night audits as required, ensuring accurate financial reporting.
• Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Resolve guest complaints or issues in a professional manner to enhance guest relations.
• Uphold high standards of cleanliness and organization at the front desk area.