Guest Service Representative at Generation Hospitality Group LLC

Provo, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

17.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Check-in, Check-out, Reservations Management, Billing, Payment Transactions, Communication, Interpersonal Skills, Organizational Skills, Attention To Detail, Multitasking, Computer Systems Proficiency, Reservation Software Proficiency, Professionalism, Customer Service

Industry

Hospitality

Description

Description Front Desk Guest Services Associate Join the welcoming team at the Provo Marriott Hotel & Conference Center, where exceptional guest service is our top priority. We are seeking a friendly, professional, and detail-oriented Front Desk Guest Services Associate to create a positive first impression for our guests and ensure their stay is comfortable and memorable. If you thrive in a dynamic environment and enjoy providing outstanding customer service, we invite you to apply and become part of our dedicated team. Key Responsibilities: - Greet guests warmly upon arrival and assist with check-in and check-out procedures - Respond promptly and courteously to guest inquiries, requests, and concerns - Manage reservations, cancellations, and modifications accurately using the hotel management system - Provide information about hotel amenities, local attractions, and services to enhance guest experience - Handle billing and payment transactions efficiently and accurately - Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards - Maintain a professional appearance and uphold the hotel’s standards of service and hospitality Skills and Qualifications: - Previous experience in front desk, guest services, or hospitality preferred - Excellent communication and interpersonal skills - Strong organizational skills and attention to detail - Ability to handle multiple tasks efficiently in a fast-paced environment - Proficiency with computer systems and reservation software - Positive attitude, professionalism, and a genuine desire to assist guests - Flexibility to work various shifts, including evenings, weekends, and holidays At Provo Marriott Hotel & Conference Center, we foster a culture of teamwork, growth, and excellence. We offer competitive benefits, ongoing training, and opportunities for career advancement. Join us and be part of a vibrant team dedicated to delivering exceptional guest experiences.

Responsibilities

The primary duties involve warmly greeting guests, managing check-in/check-out procedures, and accurately handling reservations and billing using the hotel management system. Associates must also respond courteously to guest inquiries and coordinate with internal teams to ensure room quality standards are met.