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Guest Service Representative (GSR) at Gulf Coast Hotel Management Inc

Greensboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

14.5

Posted On

05 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Reservation Management, Conflict Resolution, Check-in/Check-out Procedures, Integrity, Honesty

Industry

Hospitality

Description

The Guest Service Representative is a team member of the MainStay Suites Greensboro location. This is a well-established Choice Hotels extended stay brand. In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates. The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do. What We Offer * Health and Dental Insurance for Full Time Associates * 401(k) with Employer Match for all Associates * Paid time off for ALL Associates per Associate Guide * Company pays six holidays for Full Time Associates * Time and half for hours worked on designated holidays for all Associates. * Employee Assistance Program for Associates and household members * Employee Discount Program * Employee Hotel Guest Room Program * Employee Referral Program

Responsibilities

The Guest Service Representative serves as the face of the hotel, managing guest check-ins, check-outs, and reservations. They are responsible for providing outstanding customer service and resolving any guest issues that arise.