Guest Service Representative HOME2 Suites Plymouth at Golder Hospitality

Plymouth, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Communication, Mathematical Comprehension, Conflict Resolution, Computer Systems Knowledge, Local Attractions Knowledge, Patience, Tact, Diplomacy

Industry

Hospitality

Description

Description The Home2 Suites Plymouth is hiring for part time and full time Guest Service Representatives to join our team. As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience. Hours: 7am - 3pm with the flexibility to work evenings (3pm-11pm) if needed. Must be available weekends and holidays. What is in it for YOU? Competitive Wages Work with great people Personal Days Off - starting on Day 1 Bonus Plan Referral programs Holiday pay Like to travel? Take advantage of all Hilton has to offer with the employee discount program! The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure. The essential functions of a Guest Service Representative position include: Performing the check-in and check-out process Answer all incoming and in-house phone calls Assist callers with making and/or changing reservations Assist all guests as necessary to ensure a positive experience Ability to work while standing for extended periods of time. Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction. Requirements Candidates must possess the following knowledge, skills, and abilities: Great attention to detail Excellent knowledge of local attractions and entertainment venues Considerable knowledge of computer systems for registration, reservations and backup systems Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels Ability to read, write, speak and understand the English language to communicate with employees and guests Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Responsibilities

The primary responsibility of the Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure. This includes performing the check-in and check-out process, answering phone calls, and assisting guests to ensure a positive experience.