Guest Service Representative at Lodge at Schroon Lake

Schroon Lake, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Reservation management, Problem resolution, Payment processing, Attention to detail, Phone skills, Time management, Interpersonal skills, Conflict resolution, Organization, Teamwork

Industry

Hospitality

Description

We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! Join us for the summer season! We’re looking for motivated, reliable individuals to be part of our team during one of our busiest and most exciting times of the year. Enjoy a dynamic work environment, opportunities to build valuable skills, and the chance to be part of a team dedicated to delivering exceptional experiences. Apply today and make this summer a rewarding one with us! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here’s how we show our commitment: * Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. * Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities * Greet guests upon arrival and ensure a smooth check-in process. * Provide information about the hotel's amenities, services, and local attractions. * Respond promptly to guest inquiries via phone, email, or in person. * Handle reservations, cancellations, and modifications accurately and efficiently. * Process payments and maintain accurate records of guest transactions. * Address guest concerns and resolve issues promptly to ensure satisfaction. * Coordinate with other departments to fulfill guest requests and preferences. * Maintain a clean and organized front desk area. * Assist with luggage handling and transportation arrangements as needed. * Uphold company policies and procedures to ensure the safety and security of guests and their belongings. * Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy. * Provide exceptional customer service to enhance the overall guest experience. * Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required * Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education * Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands * This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Responsibilities

The Guest Service Representative is responsible for maximizing revenue and creating value through excellent customer service, including handling reservations and guest accounts. They also assist with check-in, check-out, problem resolution, and coordinating with other departments to ensure a positive guest experience.