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Guest Service Representative at Marriott International
Windsor, Colorado, United States -
Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Problem-Solving, Communication, Hotel Management Systems, Cash Handling, Reservation Management, Conflict Resolution, Multitasking

Industry

Description
The Front Desk Agent is responsible for providing exceptional guest service while creating a welcoming and positive experience for all guests. This position serves as the first point of contact for guests and is responsible for handling check-ins, check-outs, reservations, guest requests, and resolving concerns in a professional and timely manner. Essential Responsibilities: * Welcome guests and provide outstanding customer service. * Process guest check-ins and check-outs accurately and efficiently. * Answer phone calls, make reservations, and respond to guest inquiries. * Handle guest concerns and service recovery situations professionally. * Maintain knowledge of hotel amenities, services, and local attractions. * Process payments and balance cash and credit transactions. * Assist with daily hotel operations and administrative tasks as assigned. * Maintain a clean, organized, and professional front desk area. * Follow all Marriott brand standards, hotel policies, and safety procedures. Qualifications: * Previous customer service or hospitality experience preferred. * Strong communication and problem-solving skills. * Ability to work flexible schedules, including weekends and holidays. * Basic computer skills and ability to learn hotel management systems. * Professional appearance and positive attitude. This position requires standing for extended periods, multitasking in a fast-paced environment, and working collaboratively with all hotel departments to ensure an exceptional guest experience.
Responsibilities
The Guest Service Representative manages front desk operations, including check-ins, check-outs, and reservations. They are responsible for providing exceptional guest service and resolving concerns professionally to ensure a positive experience.