Guest Service Reservation Agent at Accor

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Reservation Management, Attention to Detail, Customer Focus, Teamwork, Problem Solving, Upselling, Data Privacy, PMS Knowledge, Bilingual Communication, Time Management

Industry

Hospitality

Description

Company Description In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport. Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey. Job Description Guest Service & Communication Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner. Offer upselling opportunities to maximize room revenue and enhance guest experience. Handle special requests, VIP reservations, and group bookings with attention to detail. System & Process Management Enter reservations accurately into the system (Opera or relevant PMS/CRS). Process amendments, cancellations, and no-shows according to standard procedures. Coordination & Reporting Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events. Ensure group blocks and allotments are managed effectively. Standards & Compliance Ensure all reservations comply with company policies, brand standards, and data privacy regulations. Maintain confidentiality of guest and company information at all times Qualifications Qualifications & Requirements: Previous experience in reservations or front office is preferred. Knowledge of Opera PMS or similar reservation systems is an advantage. Strong communication skills in English and Bahasa Indonesia. High attention to detail and accuracy. Customer-focused, with a proactive and solution-oriented mindset. Able to work under pressure and in a team environment. Additional Information Why Join Us? Opportunity to be part of a leading international hospitality brand. Career growth and development within Accor Hotels. Dynamic and supportive work environment.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Guest Service Reservation Agent is responsible for responding to reservation requests and managing special requests and group bookings. They will also coordinate with various teams to ensure effective management of reservations and compliance with company policies.