Guest Service Specialist at IHG Career

Joroinen, North Savo, Finland -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Problem-Solving, Multitasking, PMS Systems, Service Orientation, Professional Grooming, Empathy

Industry

Hospitality

Description

The Guest Service Specialist is the first point of contact for our guests and plays a key role in creating memorable experiences at Crowne Plaza Muscat OCEC. This role is responsible for delivering warm, efficient, and professional service throughout the guest journey, while consistently meeting IHG Brand Standards, Heartbeat Guest Satisfaction metrics, and service excellence expectations. YOUR DAY-TO-DAY: Welcome guests in a friendly, professional, and brand-aligned manner Perform check-in and check-out procedures efficiently and accurately Anticipate guest needs and proactively offer personalized service Handle guest inquiries, requests, and complaints with empathy and prompt resolution Operate the PMS (Opera or similar) for reservations, billing, and guest profiles Maintain accurate guest information, payment records, and room allocations Coordinate with Housekeeping, Concierge, Engineering, and other departments to ensure seamless service Support VIP arrivals, IHG One Rewards members, and group check-ins Actively enroll guests into IHG One Rewards and promote program benefits Recognize IHG One Rewards members according to brand guidelines Ensure compliance with Crowne Plaza brand standards and Heartbeat survey drivers Handle cash, credit card transactions, and billing inquiries accurately Balance cash floats and complete end-of-shift reports Follow hotel policies, SOPs, and financial control procedures Adhere to health, safety, and security procedures at all times Ensure guest data privacy and confidentiality Report incidents, maintenance issues, or safety concerns promptly WHAT WE NEED FROM YOU: Previous experience in Front Office or Guest Services in a hotel environment preferred Experience with an international hotel brand is an advantage Strong communication skills in English; additional languages are a plus Knowledge of PMS systems (Opera preferred) Guest-focused and service-oriented attitude Excellent communication and interpersonal skills Ability to work under pressure in a fast-paced environment Strong problem-solving and multitasking abilities Professional grooming and positive attitude WHAT YOU CAN EXPECT FROM US: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

The Guest Service Specialist welcomes guests and performs check-in and check-out procedures while ensuring a high level of service. They handle guest inquiries and coordinate with various departments to provide seamless service.