Guest Service Supervisor at Accor

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Leadership, Communication, Problem Solving, Team Development, Training, Coaching, Interpersonal Skills, PMS Knowledge, Service Standards, Safety Practices, Guest Engagement, Flexibility, Bilingual Skills, Customer Satisfaction, Collaboration

Industry

Hospitality

Description

Company Description At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations. All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets. A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind. Job Description Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences. Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere. Resolve guest concerns promptly and professionally, escalating issues where necessary. Monitor room allocations, VIP arrangements, and special requests to ensure seamless service. Train, coach, and motivate team members to uphold Mövenpick service standards. Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations. Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok. Support the implementation of loyalty programs and guest engagement initiatives. Qualifications Previous experience in a Front Office or Guest Services supervisory role within a hotel environment. Fluent in Thai and proficient in English (additional languages an advantage). Strong leadership, interpersonal, and communication skills. Knowledge of Opera or similar PMS preferred. Ability to work flexible shifts, including weekends and holidays. Positive, service-minded attitude with a focus on guest satisfaction and team development. Commitment to Mövenpick BDMS Wellness Resort Bangkok’s “Sleep Well, Eat Well, Meet Well, Live Well” standards. Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Supervise and guide the Front Office/Guest Service team to deliver outstanding guest experiences. Handle guest inquiries and resolve concerns while ensuring seamless service and adherence to Mövenpick standards.