Guest Service Supervisor at Auberge Collection

Johns Island, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

25.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Team Leadership, Front Desk Operations, Conflict Resolution, Staff Training, Reservation Management, Communication, Organization, Time Management, Hospitality Management, Reporting, Problem Solving

Industry

Hospitality

Description

Company Description The Dunlin, Auberge Collection, is a coastal escape in South Carolina’s Sea Islands set within the exclusive waterfront community of Kiawah River. Named after a beautiful local shorebird, this charming getaway is an experience-driven, design-led boutique luxury retreat embodying the eternal Southern summer home. Inviting guests to experience the outdoor bliss of coastal living on 2,000 picturesque acres, the nature-embraced Johns Island resort is just 20 miles from Charleston. Designed by Amanda Lindroth, the property offers 72 cottage-style guest rooms and suites. Adventure beckons with 20 miles of riverfront and scenic nature trails and flora- and fauna-rich marshlands, while two Auberge dining concepts and a destination spa celebrate the rich heritage of South Carolina and the simple wonder of life on the river. For more information: auberge.com/the-dunlin Follow The Dunlin on Instagram and Facebook at @DunlinAuberge Job Description Embark on a rewarding journey as a Guest Services Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check-ins, personalized service, and efficient problem resolution. In this pivotal role, your leadership will set the tone for our front desk team, creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest. Oversee and assist in the check-in and check-out processes, ensuring efficiency, accuracy, and a welcoming experience for guests. Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures. Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests. Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk. Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions. Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience. Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision-making. Pay Rate: $25 / hour Additional Benefits: Free Parking Free Team Member Cafeteria Holiday Pay Team Member Stay Program 50% off F&B + Spa Qualifications 2+ years experience in a luxury hotel or resort Adaptability, strong organization and time management skills Clear and strong communication, working with all departments of the hotel Exercise the ability to supervise and lead a team of 10+ Flexibility to work weekends, holidays and varied shifts Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Kiawah River Hospitality Group LLC is an Equal Opportunity Employer, M/F/D/V. Kiawah River Hospitality Group LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Kiawah River Hospitality Group LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Non-Management

Responsibilities

The Guest Service Supervisor oversees front desk operations, including check-in/out processes and room reservations. They also provide leadership, training, and support to the front desk team to ensure exceptional guest experiences.