GUEST SERVICE SUPERVISOR at DIMENSION MASTER

Yaphank, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

18.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Customer Service, Record Keeping, Cash Handling, Problem Solving, Team Leadership, Reservation Management, Multi-tasking, Attention to Detail, Professionalism, Initiative, Time Management, Interpersonal Skills, Dexterity, Adaptability

Industry

Hospitality

Description

Job Details Job Location: YAPHANK, NY 11980 Position Type: Part Time Salary Range: $17.50 - $18.00 Hourly Job Shift: Swing Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Management Activities: Direct the work of associates Handle associate complaints Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. Qualifications Education - HS Diploma or equivalent. Experience - Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Licenses/Certifications - N/A.

Responsibilities

The Guest Service Supervisor is responsible for greeting, registering, and assigning rooms to guests, ensuring a positive experience. They also handle inquiries about hotel services and manage guest accounts and reservations.