GUEST SERVICE SUPERVISOR at DIMENSION MASTER

Santa Ana, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

23.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervising, Front Desk Operations, Check Ins, Check Outs, Reservations, Guest Inquiries, Coaching, Training, Service Recovery, Problem Solving, Cashiering, Billing, Audit Tasks, Communication, Multitasking, Brand Standards

Industry

Hospitality

Description

Job DetailsJob Location: Santa Ana, CA 92707Position Type: Full TimeSalary Range: $22.00 - $23.00 HourlyJob Shift: SwingYou are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading. The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure. What You Will Be Doing • Assist in supervising front desk staff and daily operations • Support check ins, check outs, reservations, and guest inquiries • Provide coaching and training to team members • Handle guest concerns and resolve service issues professionally • Ensure front desk procedures and brand standards are followed • Maintain accurate records, logs, and shift information • Communicate important updates to management and other departments • Assist with cashiering, billing, and basic audit tasks Why You Will Love It Here • A positive and team-oriented environment • Opportunities for growth in front office and hotel leadership • A role where you help shape the guest experience Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOE QualificationsWhat Makes You You • Previous front desk or hospitality experience required • Strong customer service and communication skills • Ability to lead, coach, and support a team • Calm, professional, and dependable • Strong problem solving and multitasking abilities • Comfortable with computers and hotel systems Flexible to work any shifts including holidays and weekend

Responsibilities

The Guest Service Supervisor supports front desk operations by assisting in staff supervision, handling check-ins, check-outs, and reservations, while ensuring guests receive a welcoming experience from arrival to departure. This role involves providing coaching and training to team members and professionally resolving guest concerns and service issues.