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Guest Service Supervisor at Minor International

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication Skills, Interpersonal Skills, Customer Service, Problem Solving, Politeness, Efficiency, Team Compliance, Diplomacy, Sales Skills, Public Relations, Knowledge of Hotel Services, Positive Attitude, Professional Appearance, Outgoing Personality, Multilingual Skills

Industry

Hospitality

Description

Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. Qualifications Minimum of one-year prior experience as a Guest Service Supervisor Excellent English communication skills (both verbal and written) / additional languages are a plus. Professional appearance and demeanor Strong interpersonal and customer service skills with a guest-focused mindset Ability to handle guest complaints and resolve issues professionally

Responsibilities

As a Guest Service Supervisor, you will create powerful first impressions for guests and ensure they enjoy a positive experience. You will monitor guest arrivals, manage reservations, and maintain compliance with brand standards.