Lancemore Milawa, located in King Valley, is set at the base of the Alpine National Park and is nestled amongst award winning wineries with a backdrop of snowcapped mountains. Refurbished in 2023, and drawing inspiration from the local environment, the 40-room boutique hotel is a carefully curated space that is reimagining country luxury.
We are looking for a talented Customer Service “superstar” to join our team at our spectacular boutique hotel. This role will be perfect for someone who is friendly and well-presented and driven to deliver outstanding customer service.

• Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the hotel, positively representing and promoting our boutique brand
• Be a key part of the guest experience, interacting wherever and whenever possible
• Help to ensure a smooth check in and out process for our guests utilising the Hotel’s PMS system
• Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
• Coordinate with other departments
• Answer and dispatch both incoming external and internal calls
• Maintain sufficient knowledge of all room rates and available packages
• Follow up on all guest requests and complaints
• Be a key part of the guest experience, interacting wherever and whenever possible
• Support the operational teams with administrative tasks as required