POSITION SUMMARY

An integral member of the Massage Addict team, Guest Service Administrators (GSAs for short!) thrive on consistently providing an exceptional experience from the moment a client walks through our doors. Embracing our fast-paced clinic environment, GSAs are motivated, initiative-taking, outstanding communicators, highly organized and true multi-taskers. With a ‘can-do’ and ‘no task too small’ mindset, a GSA can manage both administrative and clinic responsibilities with care while also ensuring the safety of our clients and therapists.

REQUIREMENTS & QUALIFICATIONS

· Two years of experience within a service-oriented environment, with a focus on administration
· Superior verbal communication and telephone skills
· Professional, good energy, calm, patient and friendly with great people skills
· Excellent organization and multitasking skills and the ability to work in a fast-paced environment.
· Proficient in Microsoft Office applications; spreadsheets, word processing and calendar management
· Access to reliable transportation.

· Provide outstanding client service, answering telephone calls, and booking appointments.
· Welcome clients by greeting and familiarising them to the clinic upon arrival.
· Maintain a working knowledge of all Massage Addict services.
· Provide administrative support to the clinic including preparation of forms, and documentation for new and existing clients.
· Maintain a safe and clean reception area by complying with clinic operating procedures; cleanliness of the clinic guest-facing areas, including the reception area and treatment rooms.