Guest Services Agent - $23/hour at Salamander Hospitality, Llc

Aspen, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

23.0

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Customer Service, Check-in/Check-out Management, Interpersonal Communication, Multitasking, Property Management Systems, Reservation Management, Conflict Resolution, Hospitality Standards, Account Management, Phone Etiquette, Organization

Industry

Hospitality

Description

POSITION OBJECTIVE To deliver exceptional guest service by serving as the primary point of contact for guests, ensuring a welcoming, efficient, and memorable experience throughout their stay while supporting daily front desk and guest services operations. ESSENTIAL JOB FUNCTIONS * Greet guests warmly and professionally upon arrival and departure * Manage check-in and check-out processes with accuracy and efficiency * Provide personalized guest service, addressing requests, concerns, and special needs * Offer information about hotel amenities, services, and local attractions * Handle reservations, room assignments, and guest account management * Answer phone calls, emails, and guest inquiries promptly * Resolve guest concerns and escalate issues when necessary * Coordinate with housekeeping, maintenance, and other departments to meet guest needs * Maintain a clean, organized, and guest-ready front desk and lobby area * Deliver a high level of hospitality aligned with brand/service standards EDUCATION/EXPERIENCE * High school diploma or equivalent required * Previous guest service, hospitality, or customer-facing experience preferred REQUIREMENTS * Strong interpersonal and communication skills * Customer service-focused with a positive and professional demeanor * Ability to multitask and remain organized in a fast-paced environment * Basic computer skills; experience with property management systems is a plus * Flexible schedule, including evenings, weekends, and holidays * Ability to work independently and as part of a team * General knowledge of the city where hotel is located and its attractions * Extensive knowledge of the hotel, it’s services and facilities PHYSICAL DEMANDS * Ability to stand for extended periods of time * Frequent walking, reaching, and bending * Ability to lift-up to 15 pounds occasionally * Ability to spend extended lengths of time viewing a computer screen WORK ENVIRONMENT * Front desk and lobby setting within a hotel or resort * Frequent guest interaction in a fast-paced, service-oriented environment * May involve high-volume periods requiring quick decision-making and multitasking * Team-oriented environment with ongoing communication across departments ASPEN MEADOWS BENEFITS Benefits: * One free meal in the employee dining room per shift for all service professionals. * Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties. * Full-time and part-time service professionals are eligible for free gym usage. * Free onsite parking. \ * Free ski pass for full-time service professionals during the winter; or ski pass bonus. * 50% discount on food and beverage in West End Social. * 25% discount on food and non-alcoholic beverages in Meadows Café. * We-cycle program located on-site. * Eligible for employee referral benefit. * Employee housing when available, restrictions may apply. * Discounted tennis and pickleball rates. * Hiking trails located directly on-site RECEIPT AND ACKNOWLEDGEMENT I acknowledge and understand that: * Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will. * The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. * Job duties, tasks, work hours and work requirements may be changed at any time. * Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort. * I have read and understand this job description: Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment; part-time and on-call employees can qualify to participate in a 401 (k) plan after two consecutive years of working at least 500 hours or working 1000 hours in one year. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis. Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Responsibilities

Serve as the primary point of contact for guests by managing check-in/out processes and providing personalized service. Coordinate with housekeeping and maintenance to ensure a high-quality guest experience and maintain lobby organization.