PLEASE NOTE: DUE TO THE AMOUNT OF CANDIDATES, PHONE CALLS WILL NOT BE ACCEPTED. CANDIDATES CHOSEN FOR THE NEXT STEP WILL BE CONTACTED BY HOTEL MANAGEMENT.

Only 120% customer service focused candidates will be selected- someone who loves to be around other people, spending their shift constantly wowing guests by both phone & and in person!
This is a very exciting position to be open for our property! This is a very skilled front desk staff that is all about team effort. This position will be for mostly evening/night shifts.

The following is a representative list of the duties and responsibilities associated with this position:
– Smile and continuously project a helpful attitude
– Provide the highest quality of service to the customer at all times
– Stay current on all emergency procedures and acts accordingly
– At times - you may be the only person on property. Candidate must be able to fix very minor maintenance and guest issues. Training will be provided
– Greet and register guests and provide room assignments, accommodating special requests whenever possible. Assist in the pre-registration and blocking of reservations
– Have working knowledge of reservations procedures, sell reservations (be an order maker, not an order taker), and know cancellation procedures and Walk Policy
– Handle guest check-ins and check-outs efficiently, in a friendly and professional manner
– Provide information to all guests in a courteous and informative manner. Will not volunteer information about guests or associates - only indicate whether or not they can be reached
– Handle complaints courteously. When necessary, relay through supervisor for appropriate action and enter in the follow up log.
– Handle lost and found by taking relevant messages and completing Lost and Found form and directing to proper department.
– Communicate with incoming shift by logging pertinent information in the front office log
– Ensure that all cash, checks, and miscellaneous departments are in balance at the end of each shift
– Complete appropriate shift checklist daily
– Keep housekeeping informed of any special requests (per Hot Sheet), late checkouts, and special need areas in the hotel
– Answers transfers, recalls, and all incoming calls in a timely and friendly manner
– Receive and transmit mail, phone calls, and written messages for guests (in absence of voice mail system)
– Answer inquires pertaining to hotel services, shopping, dining, entertainment, and travel directions
– Assist guests in obtaining information. Call airlines, rent-a-car, companies, etc.
– Post room charges, food and beverage charges, phone charges, and compute guest bills using PMS. Collect payments and make changes for hotel guests following all handling procedures as required
– Ensure adequate key cards are available for assignment of guestrooms
– Attend to special service requests including securing of guest valuables in safety deposit boxes. Assure that complimentary amenities are delivered to VIP’s at the time required
– Maintain a log of items borrowed from the front desk and deliver items when necessary, i.e. Irons/ironing boards, blow dryers
– Keep the front office area neat, clean, and free of safety hazards
– Maintain knowledge of the hotel, hotel staff, hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts, hotel credit and check cashing policies and procedures, and
– Be knowledgeable of any promotions being offered by the hotel for discounted rates and company rates
– Responsible for proper telephone etiquette
– Develop a thorough knowledge of the hotel’s PMS. Has understanding of hotel computer system and monitors computer accuracy to ensure maximum occupancy
– Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department
– Wear proper uniform and name tag at all times in accordance with the standards of appearance
– Attend monthly and/or quarterly front office meetings
– Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the C-USA handbook
– Perform all other duties as assigned by management
Benefits: Paid Time Off, Holiday Pay, Annual Evaluations, Monthly Contests, Quarterly Contests, Annual Contests, $40 Discounted Hotel Rates at any Choice Hotel, Friends and Family Discounts, & the ability to earn unlimited Choice Privilege points to your personal rewards account through daily shift procedures.
Salary: $12.00 to $15.00 /hour’
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Work Location:

• One location

Work Remotely

• No

Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In perso