Guest Services Agent

at  Accent Inns Inc

ARE YOU A REBEL WHO NEEDS A CAUSE?

At Hotel Zed we are Rebels Against the Ordinary and Hotel Zed (Victoria, BC) is looking for a Great Guest Services Agent (Part Time - weekend availability required) to join our dynamic, totally unique and rebellious team. Hotel Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day.
Working at Hotel Zed is different than working anywhere else, and we don’t just say that. We’re a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam ‘cause we are like family.

Key to our success is living by our four Core Values everyday:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

Here we want our Fam-Jam to feel well taken of by us and by one another. That’s who we are!

• You are the first and last impression our guests will experience
• You are genuinely interested in others and show it with a friendly smile and warm enthusiastic welcome
• You quickly check in our guests, support and assist them with any needs they have during their stay, and accurately settle their account when they leave
• You are the nerve center of our hotel operations.
• You own the lobby. You work in a hectic, fast-paced lobby and face new challenges every day with a steady hand on the helm.
• Maintaining the cleanliness & appearance of the lobby & Grandma’s basement
• You check in and check out our guests, make and modify reservations, provide hotel operator and concierge services
• Assist with booking, setting up & overseeing small events in Grandma’s Basement
• You continuously relay important room and guest information to other team members.