Guest Services Agent at Accor

Richmond, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

31.2

Posted On

28 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Communication, Problem Solving, Flexibility, Attention to Detail, Multitasking, Hospitality, Teamwork, Professionalism, Sales Skills, Language Skills, Initiative, Service Orientation, Time Management, Adaptability

Industry

Hospitality

Description

Company Description What's in it for you? An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do The only luxury hospitality group to be awarded Great Place to Work® Canada The opportunity to have fun at work alongside passionate hoteliers The opportunity to live, work and play across the world through our employee travel and internal transfer programs Complimentary duty meal in our colleague dining room Complimentary hotel stay for two through our BE OUR GUEST program Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 30% reimbursement of TransLink monthly pass or YVR Employee Parking pass Full wage of $31.20 following successful completion of probationary period Job Description Guest Service Agent First impressions are everything! Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Consistently offer professional, friendly and engaging service Greet, check-in, respond to requests and settle accounts while providing exceptional service Assist guests regarding hotel facilities in an informative and helpful way Follow departmental policies, procedures and service standards Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Other duties as assigned Qualifications Your experience and skills include: Service focused personality is essential; experience is an asset Able to handle a multitude of tasks in a fast-paced, ever-changing environment Ability to focus attention on guest needs, remaining calm and courteous at all times Previous customer related experience an asset Must be flexible in terms of working hours - regular coverage of overnight shift Ability to handle cash effectively and with accuracy Prior experience working with Opera Cloud or a related system Fluency in English; additional languages are a plus Additional Information Visa Requirements: Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Services Agent is responsible for providing exceptional service to guests from check-in to check-out, ensuring a memorable experience. This includes greeting guests, responding to requests, and promoting hotel facilities.