The C Hotel by Carmens is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmens is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.
If you have the desire to work on the as a Guest Services Agent in a boutique hotel and are looking to join a team of champions, we want to meet you.

AT THE C HOTEL OUR GUEST SERVICES AGENTS:

Represent the C Hotel by Carmens and drive our culture through daily interactions with our guests throughout all stages of their stay.
Have a passion for hospitality and ensure we exceed the expectations of every guest by providing personalized, courteous and professional customer service.
Are the first point of contact for our guests while working in a busy, vibrant and dynamic environment, on a supporting and energetic team.
This is the perfect opportunity for someone who is looking for a role in the hospitality industry and enjoys interacting with customers on a daily basis. We offer part-time opportunities during the day, afternoon, and overnight both mid-week and on weekends. This is a great role for those who are looking to interact with guests and have a willingness to learn in a fast paced, exciting environment.

GUEST SERVICES AGENT POSITION REQUIREMENTS:

• Friendly, professional and customer service focused
• Positive, outgoing and friendly team player
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Ability to build rapport quickly with guests
• Ability to work well under pressure in a fast-paced environment
• Smart Serve Certification required
• Intermediate level proficiency in Microsoft Suite required
• Flexible availability to work during the day, afternoon, weekends and night shifts
• Previous experience using a POS system an asset
• High School Diploma required, completion of college or university program in hospitality management is considered an asset
• Experience as a Guest Services Agent in a hotel environment an asset
• Experience using OPERA Cloud considered an asset

Please refer the Job description for details