We are looking for a Guest Service Agent to add to our team. This position includes days, evenings, weekends and holidays.
If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.

EDUCATION AND REQUIREMENTS

• Must be able to legally work in Canada
• Must speak and read fluent English
• Post-Secondary education and/or previous hospitality training considered an asset

JOB SPECIFICATIONS AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience: 1-2 years experience in hospitality industry is considered an asset. Experience in PMS, POS and switchboard is an asset.
• Interpersonal Skills: Focuses on solving conflict, Maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others’ ideas and tries new things. Versatile, able to work under pressure or stressful situations.
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Able to work in a diverse work environment.
• Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.
• Community Minded: Knows the community in which they work; able to give clear concise directions, follows and participates in local events, holidays and functions

ABOUT US:

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

The specific responsibilities of the Guest Service Agent will vary depending on the needs of the properties. Specific responsibilities may include, but are not limited to the following areas:

• Follows all established and future front office Standard Operating Procedures.
• Provides exceptional, courteous service to customers by adhering to Nova Hotels standards
• Communicates effectively with customers, co-workers, and supervisors
• Handles difficult guest inquiries and concerns effectively
• Demonstrates teamwork by cooperating and assisting at the front desk as needed
• Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
• Effectively makes and alters reservations within the hotel PMS system
• Promptly checks in or checks out guests, with attention to detail and accuracy
• Reports, turns in, and/or logs all lost and found items according to established procedures
• Utilizes up-selling techniques to maximize profitability.
• Performs duties as a key member of the Health & safety team
• Maintain regular attendance as per scheduling which will vary according to occupancy of the hotel
• Ensures organization and cleanliness of the front desk area.
• Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader
• Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
• Other projects/duties as assigned.