Job Ref: EHG3035
Branch: Citi Hotel London – Luton
Location: Citi Hotel London – Luton, Luton
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 28/05/2025
Closing date: 30/06/2025
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an Guest Services Agent at our Citi Hotel London Luton in LU1 2PA. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Create a warm welcome to everyone and set the tone for each of our guests’ experience.
• Ensure that our guests experience a smooth Check-in and Check- out process
• Coverage of our Reception desk on a range of shifts (Including night shifts)
• Able to take reservations.
• Respond to our guests’ comments, complaints and compliments in a timely manner.
• Be able to answer our hotels calls in professional yet welcoming manner.
• Carry out guest call backs to ensure everyone is happy.