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Guest Services Agent at Filinvest Group

Lapu-Lapu, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Communication Skills, Tech Savvy, Team Collaboration, Customer Satisfaction, Problem Solving

Industry

Hospitality

Description

FILINVEST COMPANY: Crimson Resort & Spa Mactan This role is responsible in ensuring guest satisfaction by providing personalized service to guests in the most courteous and efficient manner as well as contributing to optimizing room sales. This role is also responsible for providing complete and accurate information in response to internal and external queries and assists in creating favorable public image as part of the service. Responding to customer reqeuests Work collaboratively with front office, housekeeping, maintenance, food & beverage, oter departments to ensure seamless guest experiences Assist team members during busy periods or high guest traffic Attend department meetings, training sessions, and briefings as required Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance. Prepares report as necessary to develop a more informative database Performs all duties and responsibilities in a timely and efficient manner QUALIFICATIONS Bachelors Degree With atleast 1-2 years of work related experience Good commmunication skills Tech savvy Can start immedaiately Amenable to work onsite at Mactan, Cebu

Responsibilities

The Guest Services Agent is responsible for ensuring guest satisfaction through personalized service and optimizing room sales. They also respond to customer requests and collaborate with various departments to provide seamless guest experiences.