JOB REQUIREMENTS:

• Excellent customer service.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Strong communication skills
• Strong computer knowledge (experience with Opera is an asset)
• Able to work both independently and a team environment
• Knowledge of Calgary, the tourist attractions
• Able to effectively communicate both verbally and in writing
• Opera experience required
• Class 5 Driver License

JOB SUMMARY:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services by email
• Present statements of charges to departing guests and receive payment.
• Post all daily room and outstanding charges.
• Maintain a high standard of personal hygiene and appearance.
  Job Types: Full-time, Part-time, Permanent
  Pay: $15.00-$16.00 per hour
  Expected hours: 20 – 40 per week

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

• Class 5 License (preferred)

Work Location: In perso

• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure valid identification is taken from guests at check-in
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer all guest calls, messages, requests, questions or concerns
• Record guest preferences in the PMS system
• Check guests out, including resolving any late or disputed charges
• Accurately process all guest transactions using established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior
• Must be available to work flexible shifts and weekends
• Drive airport shuttle
• Maintain cleanliness in the public area such as lobby, pool & washroom