ABOUT US

Four Points by Sheraton Moncton is a Hotel in Moncton, NB E1G 0E3. We are professional, fast-paced and customer-centric. We are professional, fast-paced and customer-centric.

Our work environment includes:

• Fun active work environment.
• Growth opportunities.

Reporting to the Assistant General Manager, the Front Desk Agent is the guest experience representative for arrival & departure services (check-in/check-out), concierge services & direct-to-hotel reservation calls. The ideal candidate will be punctual and professional, with previous experience taking calls to handle customer issues and requests.

• Able to work in a fast-paced, changing environment with minimum supervision
• Act as an ambassador for the hotel, focusing on superior guest services.
• Must have the ability to perform various hours and shifts.
• Take, cancel, and change room reservations.
• Being bilingual ( French/English) is an asset
• Register arriving guests, assign rooms, and check out guests.
• Process group arrivals and departures.
• Accurately process guests’ withdrawals and payments.
• Post charges to guest rooms and meeting rooms.
• Balance cash float and daily cashier reports.
• Act as a concierge, providing information to guests about hotel facilities, services, and points of interest in the area.
• Provide night audit relief.
• Other hotel-related duties as assigned.
• Follow emergency and safety procedures.
• 30-40 hours per week.
• Previous front desk experience is an asset. Answer incoming calls etc.
• Welcome customers, answer their questions and schedule appointments.
• Answer emails and respond to questions.
• Communicate with various departments