As a Guest Services Agent, you will be the face of Glacier House — welcoming guests, answering questions, providing support, and ensuring every guest leaves with a smile. Your positive attitude and commitment to excellence will help set the tone for an extraordinary guest experience and establish long term relationships to create repeat visits.

QUALIFICATIONS

• Friendly, outgoing, and approachable with a natural passion for guest service.
• Excellent verbal communication skills with the ability to engage diverse groups, including families, children, and international visitors.
• Strong basic math skills and experience handling cash and using POS systems.
• Ability to multi-task and stay organized in a fast-paced environment.
• A dependable team player who can problem-solve effectively and maintain confidentiality.
• Customer service, retail, admissions, and cash handling experience are assets — but if you bring a great attitude and strong basic skills, we are happy to train!
• Must be willing to complete a Criminal Record Check in accordance with Glacier House’s policies.

• Greet guests warmly, creating a welcoming and professional first impression.
• Provide top-tier guest service, enhancing the Glacier House experience.
• Respond promptly to guest inquiries by phone, email, and in-person.
• Proactively address guest concerns, escalating to management when needed.
• Support guests with wayfinding and offer information about local experiences, policies, and services.
• Act as a brand ambassador, ensuring every guest feels valued and cared for.
• Maintain thorough knowledge of all Glacier House offerings and daily operations.
• Process payments and resort transactions efficiently and accurately using a Point of Sale (POS) system.
• Reconcile tills and complete opening and closing cash handling duties.
• Maintain and organize guest services documents, tracking sheets, and filing systems.
• Ensure the front desk and surrounding areas are clean, organized, and inviting.
• Collaborate with other departments and maintain strong relationships with tour operators and external partners.
• Support the guest services team with daily operations, including cleaning, organizing, and preparing for the next day’s activities.
• Additional duties as assigned