Guest Services Agent at Harbour Air Ltd.

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Guest Experience Management, Crowd Control, Time Management, Teamwork, Adaptability, Attention To Detail, Hospitality, Public Speaking, Operational Coordination, Baggage Handling

Industry

Airlines and Aviation

Description

NOW HIRING! GUEST SERVICES AGENT, Downtown Vancouver (CXH) Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further!! The Guest Services Agent owns the guest experience from the moment passengers arrive at the tour counter to the moment they step onto the aircraft. You’ll keep things moving, set the tone for the flight, and play a central role in the launch of Harbour Air’s newest product - Roar & Soar. This isn’t a background role. You’re front and center, making the experience feel effortless for guests while actively protecting on-time performance behind the scenes. WORK HOURS: Shifts will vary based on operational needs. Shifts may include working weekends. LOCATION: 1055 Canada Pl, Vancouver, BC; TERM: Full Time Temporary (contract ends September 2026) DEPARTMENT: Ground Operations COMPENSATION AND BENEFITS: Competitive wage, flight perks (including buddy passes, discounts at local restaurants and partner organizations, uniform, staff events and much more! RESPONSIBILITIES AND EXPECTATIONS Guest Experience & Flow * Greet and escort passengers from the tour counter to the staging area, keeping energy warm and transitions smooth. * Deliver clear, engaging tour briefings — what guests can expect, what they’ll see, and how to make the most of the experience. * Assist guests with accessing and navigating the digital in-tour commentary system. * Manage priority and group boarding sequences so the right people move first, without friction. Roar & Soar Support * Serve as the dedicated on-the-ground support for the Roar & Soar product, helping deliver a premium experience every flight. * Pre-board Roar & Soar guests ahead of general boarding to ensure a seamless, elevated experience. * Capture passenger photos as a core part of the product offering. Additional photo requests supported as capacity allows. Operations & On-Time Performance * Actively support on-time departure through efficient staging, sequencing, and guest flow management. * Coordinate handoffs between staging and boarding with dock and flight crew. * Free up flight and dock crew to focus on operations by owning the guest-side of the boarding process. * Assist dock crew with aircraft preparation duties, including cleaning aircraft windows and cabins when time permits. * Support regular scheduled flight operations when required, including collecting baggage, loading and unloading luggage, and assisting with passenger boarding and disembarkation. * Communicate clearly with dock crew, pilots, customer service staff and other team members to help maintain efficient aircraft turnaround. QUALIFICATIONS/ASSETS * A genuinely warm, confident presence — you enjoy being around people and it shows. * Strong communication skills; you’re clear, calm, and adaptable, whether you’re briefing a group or managing a queue. * Comfort working in a fast-paced, outdoor dock environment around aircraft, passengers, and operational activity. * A sharp eye for detail and a proactive approach — you spot what needs doing before being asked. * A team-first mindset. You work closely with dock crew, pilots, and customer service staff, and you make those relationships easy. * Reliability and punctuality. Operations run on schedules and guests are counting on consistency. * Previous customer-facing experience is an asset. Experience in tourism, hospitality, aviation, or events is a bonus — but not required. WORKING CONDITIONS This role is performed primarily outdoors in a dock and ramp environment. You’ll be on your feet, moving throughout shifts, and working in all typical West Coast weather conditions. Some physical activity is required, including walking, standing for extended periods, and carrying light operational items. ABOUT HARBOUR AIR GROUP * Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA. * Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honored as the recipient ofnumerousawards including BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures. DEADLINE: July 17, 2026 We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. Priority for interviews will be given to current and former employees of Harbour Air. Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve. Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email jobs@harbourair.com [jobs@harbourair.com] and we’ll work with you to meet your accessibility needs.

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Responsibilities

Manage the end-to-end guest experience from arrival to boarding, including delivering tour briefings and supporting the Roar & Soar product. Ensure on-time flight departures by coordinating guest flow and assisting dock crew with aircraft preparation.