Our Front Office Manager is looking for Guest Service Attendants to start from September 2024 in our Front Office team. Whether you are multi-lingual, experienced in hospitality, or passionate about national parks, and unique outdoor experiences; we are keen to hear from you.

Our Front Office team is focused on our guests experience before they arrive with us. Working closely with our Reservations, Activities, F&B, Housekeeping, and Kitchen teams our Guest Service Attendants are the voice and face of our guest experience providing a wide range of support and assistance pre and post arrival, through to departure to ensure our guests enjoy their stay.

At the heart of our service, is our ability to build rapport with our guests and share knowledge and passion for the local surrounding area, and the experiences we offer.

What you will be doing

• Welcome guests and provide a warm, friendly greeting, and assist with luggage.
• Provide accurate information about hotel/lodge facilities, services, and local attractions.
• Respond promptly to guest inquiries and requests, offering solutions and support.
• Report any maintenance or safety issues to the appropriate department.
• Ensure guest satisfaction by anticipating needs and exceeding expectations.
• Maintain a professional and courteous demeanor at all times.
• Providing transport and portering through our village shuttle service.
• Upselling services & activities available to maximize occupancy and revenue.
• Maintaining high standards of our guest services and public areas around the reception.
• Ensuring all health & safety, evacuation plans, winter and security procedures are followed in relation to safety & wellbeing, cash & key management, guest security and privacy.
• Assist in emergency situations, following established protocols.
• General guest service duties, including handling requests and complaints, deferring to the manager/ supervisor when necessary.
• Collaborating and assisting other colleagues and departments where required