JOB SUMMARY

We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our
team. As the first point of contact for guests, you will play a critical role in creating a welcoming
and positive experience. You will be responsible for checking guests in and out, managing
reservations, handling inquiries, and providing exceptional service at all times.

QUALIFICATIONS

· High school diploma or equivalent.
· Prior experience in a customer service or hospitality role preferred.
· Excellent verbal and written communication skills.
· Strong problem-solving and multitasking abilities.
· Proficiency with computers and familiarity with reservation systems.
· Ability to work flexible shifts including evenings, weekends, and holidays.
· Professional appearance and demeanor.
· Ability to stand for extended periods.
· May require occasional lifting of items up to 50 pounds.
Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.
We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.
We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.
We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at HR@bonahospitality.ca.

BonaHiring

Job Types: Full-time, Permanent
Pay: Up to $21.56 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location: In perso

· Greet guests with warmth and professionalism upon arrival and departure.
· Perform check-in and check-out procedures efficiently using the hotel’s property
management system (PMS).
· Manage reservations, cancellations, and modifications accurately.
· Handle guest requests, complaints, and special needs promptly and professionally.
· Maintain accurate records of room availability and guest accounts.
· Provide information about hotel services, local attractions, and transportation.
· Process payments and post charges to guest accounts.
· Follow all standard operating procedures and safety protocols.
· Maintain a clean and organized front desk area.
· Other tasks as required